Shipping policy
Shipping Policy
Delivery Coverage
We ship within Malaysia — including Peninsular and East Malaysia (Sabah & Sarawak) — as well as to Singapore.
Processing Time
Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).
Orders placed before 12PM will be processed on the same day.
Delivery Time Estimates
West Malaysia: 1–5 working days
East Malaysia: 3–7 working days
Singapore: 5–10 working days
Note: Delivery times are based on estimates from our courier partners and may vary during peak seasons, public holidays, or due to unforeseen delays.
Shipping Fees & Couriers
We currently use the following courier services:
Ø Ninjavan: West Malaysia & Singapore
Ø ABX: East Malaysia
Shipping costs are based on the size and weight of your order:
Smaller items (e.g. toys, cat litter refills, accessories):
RM8–RM12 (West Malaysia)
RM15–RM30 (East Malaysia)
Larger or bulky items (e.g. automatic litter boxes, feeders, pet furniture):
Shipping fees will vary and are calculated at checkout based on your location and item size.
Singapore:
Shipping fees are calculated at checkout based on parcel weight and delivery address.
From time to time, we offer free or discounted shipping promotions — follow us on social media or check our website for the latest updates.
Self Pickup (By Appointment)
Self-collection is available at our warehouse:
21, Jalan SS 3/52, Taman Universiti, 47300 Petaling Jaya, Selangor
Please contact us in advance to schedule an appointment.
Order Tracking
Once your order is shipped, you’ll receive tracking details via WhatsApp.
You can track your parcel using the courier’s website or app.
Partial Shipments
Some orders may be shipped in multiple parcels depending on product size and availability.
Tracking information will be provided for each parcel.
Failed Deliveries
If the courier is unable to deliver after multiple attempts, the parcel may be returned to us.
Re-delivery fees may apply.
Delivery Issues
If your order hasn’t arrived within the expected timeframe, please contact us via:
WhatsApp: 014633 3070
Email: epetz.my@gmail.com
Please include your order number for faster assistance.
