We ship within Malaysia — including Peninsular and East Malaysia (Sabah &
Sarawak) — as well as to Singapore.

Orders are processed within 1–2 business days (Monday to
Saturday, excluding public holidays).

Orders placed before 12PM will be processed on the same day.

West Malaysia: 1–5 working days

East Malaysia: 3–7 working days

Singapore: 5–10 working days

Note: Delivery
times are based on estimates from our courier partners and may vary during peak
seasons, public holidays, or due to unforeseen delays.

We currently use the following courier services:

Ø  Ninjavan:
West Malaysia & Singapore

Ø  ABX:
East Malaysia

Shipping costs are based on the size and weight of your order:

Smaller items (e.g. toys, cat litter refills, accessories):

RM8–RM12 (West Malaysia)

RM15–RM30 (East Malaysia)

Larger or bulky items (e.g. automatic litter boxes,
feeders, pet furniture):

Shipping fees will vary and are calculated at checkout based on your location
and item size.

Singapore:

Shipping fees are calculated at checkout based on parcel weight and delivery
address.

From time to time, we offer free or discounted shipping promotions —
follow us on social media or check our website for the latest updates.

Self-collection is available at our showroom:22A, Jalan Baiduri SS1, 22, Kampung Tunku,
47300 Petaling Jaya, Selangor
Please contact us in advance to schedule an appointment.

Once your order is shipped, you’ll receive
tracking details via WhatsApp.
You can track your parcel using the courier’s website or app

Some orders may be shipped in multiple parcels depending on product size and
availability.

Tracking information will be provided for each parcel.

If the courier is unable to deliver after multiple attempts, the parcel may
be returned to us.

Re-delivery fees may apply.

If your order hasn’t arrived within the expected timeframe, please contact
us via:

WhatsApp: 014‑633 3070

Email: epetz.my@gmail.com

Please include your order number for faster assistance.