Frequently Asked Questions
Operating Hours
Operating Hours
Our showroom is open Monday to Sunday, 12PM – 8PM.
We’re also open on public
holidays and during expos.
If you’re planning to visit and want to confirm our hours, feel free to message
us on WhatsApp at
014‑633 3070.
Which courier do you use?
Which courier do you use?
Ninjavan – for West Malaysia &
Singapore
ABX – for East Malaysia
What is the delivery timeframe?
What is the delivery timeframe?
West
Malaysia:
1–5 working days
East
Malaysia:
3–7 working days
Singapore: 5–10 working days
Why is my order on hold?
Why is my order on hold?
If your order status shows “on hold,” please contact us via WhatsApp at 014‑633 3070
or email epetz.my@gmail.com with your order number.
We’ll get in touch with the courier and provide you with an update as soon as
possible.
