Frequently Asked Questions
Operating Hours
Operating Hours
Our showroom is open Monday to Sunday, 12PM – 8PM.
We’re also open on public
holidays and during expos.
If you’re planning to visit and want to confirm our hours, feel free to message
us on WhatsApp at 011-5625 6688
Which courier do you use?
Which courier do you use?
Ninjavan – for West Malaysia &
Singapore
ABX – for East Malaysia
What is the delivery timeframe?
What is the delivery timeframe?
West
Malaysia:
1–5 working days
East
Malaysia:
3–7 working days
Singapore: 5–10 working days
Why is my order on hold?
Why is my order on hold?
If your order status shows “on hold,” please contact us via WhatsApp at 011-5625 6688
or email epetz.my@gmail.com with your order number.
We’ll get in touch with the courier and provide you with an update as soon as
possible.
