All ePetz smart pet products come with a 1‑year warranty covering both repairs and replacements. We operate 13 offline service points across Malaysia and Singapore, including professional repair centres and in‑store product experience outlets.

Whether you need advice on selecting smart feeders, automatic litter boxes, or require after‑sales support for your device, feel free to reach out to us for any pre‑sales or post‑sales enquiries. Our team brings decades of real‑world pet‑owning experience — we understand pets and pet parents, and are here to assist you.

You may get in touch with us via WhatsApp, email, or by submitting a support ticket:

1. WhatsApp: 011-5625 6688
2. Email us: admin@epetz.my
3. Submit a ticket