About ePetz
Better care for cats.
Before a product earns its place at ePetz, it’s put to the test in everyday life with dozens of cats.
Only the products that genuinely make cat care better make it into our store.
Since 2005Rescuing and fostering cats
Since 2021Serving Malaysia's cat parents
Local careShowroom and after-sales support
♥Chosen through real experience
2005The year Sharon began rescuing and fostering stray cats
How it started
From solving everyday problems to building lasting trust
ePetz began with a simple belief: technology should make caring for cats easier, not more complicated. What started with helping pet owners choose the right smart products grew into something more—a local team people could turn to before and after their purchase.
As more cat families chose ePetz, we expanded our product knowledge, technical capabilities and after-sales care. Today, we continue to grow through the trust, recommendations and real experiences shared by our customers.
Sharon begins rescuing and fostering stray cats.
ePetz launches with three products tested and trusted at home.
A dedicated Petaling Jaya showroom with local technical support.
Engineering experience
applied to pet care
applied to pet care
Technical expertise behind ePetz
Backed by Proven After-Sales Expertise
The ePetz team is built on years of professional after-sales experience supporting internationally recognized brands including Philips, Sony, HP, and Lenovo. Our expertise across home appliances, lifestyle products, and IT solutions enables us to provide knowledgeable technical support and dependable long-term care for the smart pet products we sell.
Over the years, we have worked extensively with smart pet care products from brands such as PETREE, Neakasa, PETKIT and PetPivot. Through hands-on testing, local after-sales support and detailed feedback from Malaysian cat households, we have helped manufacturers better understand real-world customer needs and identify opportunities for product improvement.
This technical expertise allows ePetz to go beyond selling products—offering informed recommendations, practical troubleshooting and dependable local support throughout the product’s life.
Electronics & Diagnostics
Hands-on Product Testing
Local After-sales Support
Choosing the right product is only the beginning.
How we choose
Our cats set the standard
A product earns its place at ePetz by proving itself in the realities of everyday cat care.
Growing with our community
From three trusted products to a dedicated local showroom
What began in a home full of rescued cats grew through Shopee, customer recommendations and word of mouth. Today, our Petaling Jaya showroom gives cat parents a place to experience products, ask honest questions and find the right solution for their home.
We have grown, but our purpose remains unchanged: better choices, practical advice and support that continues after the purchase.
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Visit our showroomPetaling Jaya, Selangor
Real local expertise
Professional care
Smart pet products work hard every day. When they need attention, our Malaysia-based technical team provides hands-on support informed by real product experience—not generic answers.
- Product troubleshooting and technical diagnosis
- Repair support for selected smart cat products
- Professional deep cleaning and maintenance
- Practical setup and everyday-use guidance
For cats and their people
Care shaped by cats.
Support built around you.
Everything we do comes from years of living with, caring for and learning from cats. We are here to make everyday care simpler—and life more comfortable for the cats you love.
